koww Frequently Asked
Questions
Everything Bangladesh players need to know about koww — from creating your account and making deposits via bKash, Nagad, and Rocket, to understanding bonuses, cricket betting markets, game rules, and how we keep your money and data safe.
Fast, Direct Answers
Every answer on this page opens with a standalone, direct response to the question — no filler, no padding. We write for Bangladesh players who want clarity and speed.
Plain English Throughout
All content on this FAQ is written in clear, natural English. No technical jargon, no machine-translation feel. Just honest, readable guidance for everyday players in Dhaka, Chittagong, Sylhet, and beyond.
24/7 Support Backup
If these 25 questions do not cover your situation, koww's support team is available around the clock at [email protected]. We respond to all player enquiries within 24 hours Bangladesh Standard Time.
Mobile-Friendly Help
This FAQ is fully optimised for mobile reading on Android and iOS. Every section is accessible from a smartphone browser — no app needed to find the answers you need on the go.
BDT & Local Payments
We cover every Bangladesh-specific payment question in detail — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and more. Deposit and withdrawal answers include actual BDT amounts and real processing times.
Cricket & Slots Covered
From BPL betting markets and IPL odds to Gates of Olympus RTP and Diamond Tycoon rules — if it is a game question, it is in this FAQ. Practical, experience-based answers from people who know the platform.
Account & Registration
How do I create an account on koww?
Creating a koww account takes under two minutes. Visit koww.io, click the koww Login link in the navigation, and select the registration option. You will need to provide a valid mobile number, a secure password, and confirm that you are 21 years of age or older. Once submitted, a verification code is sent to your mobile number to activate the account.
What documents are required for KYC verification on koww?
koww requires a government-issued photo ID for KYC verification — a National Identity Card (NID) is the most common document accepted from Bangladesh players. Alternatively, a valid passport or driving licence is accepted. You may also be asked to submit a selfie alongside the ID document. KYC is mandatory before your first withdrawal can be processed.
How long does the koww account verification process take?
koww typically completes account verification within 24 hours of receiving your submitted documents. During peak periods, this may extend to 48 hours. You will receive a notification once your account has been verified. Submitting clear, legible photos of your documents speeds up the process considerably.
I forgot my koww password — how do I reset it?
To reset your koww password, go to the koww Login page and click the 'Forgot Password' option. Enter the mobile number registered to your account, and a one-time reset code will be sent via SMS. Enter the code on the reset page, then choose a new strong password. If you experience any difficulties, contact [email protected] for assistance.
Can I have more than one koww account?
No — koww strictly allows only one account per player. Registering multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any associated balances being forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact [email protected] immediately.
Deposits & Withdrawals
How do I deposit money on koww using bKash?
To deposit via bKash on koww, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a koww merchant number — open your bKash app, choose 'Send Money' or 'Payment', enter the merchant number, input your deposit amount in BDT (৳), and confirm with your bKash PIN. The deposit reference number must be entered in the koww deposit form to complete the transaction.
How long does a bKash deposit take on koww?
bKash deposits on koww are typically credited to your account within 5 to 15 minutes after the transaction is confirmed by bKash. In most cases the credit is near-instant. If your deposit has not appeared after 30 minutes, take a screenshot of the bKash confirmation message and send it to [email protected] with your account username and the transaction ID.
Does koww support Nagad and Rocket deposits?
Yes, koww accepts deposits via Nagad and Rocket in addition to bKash. The deposit process is the same for all three mobile financial services: select your preferred provider in the Deposit section, follow the on-screen instructions, and enter the transaction reference number after completing the transfer. Upay is also supported as an additional mobile payment option.
What is the minimum deposit amount on koww?
The minimum deposit amount on koww is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced by koww at the platform level, though individual mobile financial services may impose their own daily transaction limits which apply independently.
What is the minimum withdrawal amount on koww?
The minimum withdrawal amount on koww is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, or a registered Bangladesh bank account (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, and City Bank). Your koww account must be fully KYC-verified before any withdrawal request can be approved.
How long does a koww withdrawal take to process?
koww processes withdrawal requests within 24 hours on business days. Mobile wallet withdrawals to bKash, Nagad, or Rocket are typically completed within 1 to 4 hours once approved. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other Bangladesh banks may take 1 to 3 business days depending on the receiving bank's processing schedule.
Are there any fees for deposits or withdrawals on koww?
koww does not charge any platform fees for deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) may apply their own standard transaction charges as per their fee schedule. We recommend checking your provider's current rates before initiating a transaction. Bank transfer withdrawals are processed free of charge by koww.
Games & Gameplay
Can I bet on BPL cricket matches on koww?
Yes, koww covers BPL (Bangladesh Premier League) cricket matches with a full range of betting markets including match winner, top batsman, total runs, wickets, and live in-play betting. BPL is one of the most popular betting events among koww players in Bangladesh, and odds are updated in real time throughout each match.
What cricket betting markets are available on koww?
koww offers an extensive range of cricket betting markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Available markets include match winner, series winner, top run scorer, man of the match, total sixes, first wicket method, over/under run totals, and live in-play wagering. Markets are available on both desktop and the koww mobile site.
What slot games are available on koww?
koww features hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular games include Gates of Olympus, Diamond Tycoon, and a wide selection of classic three-reel and modern five-reel video slots. All slots are accessible on mobile browsers without requiring an app download.
Is koww available on mobile devices in Bangladesh?
Yes, koww is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, betting markets, deposit and withdrawal functions, and account management features directly through your mobile browser at koww.io — no app download is required. The mobile site is designed for smooth performance on standard 4G and WiFi connections available in Dhaka, Chittagong, Sylhet, and across Bangladesh.
What is the RTP on koww slot games?
Return-to-player (RTP) percentages on koww slot games vary by title and provider. Most Pragmatic Play and NetEnt titles on koww carry RTPs between 94% and 97%. The RTP for a specific game is displayed in the game's information panel before you start playing. koww only hosts games from certified providers whose RTP values are independently audited for fairness.
Does koww offer live casino games?
Yes, koww offers a full live casino section powered by Evolution Gaming and Ezugi, featuring live roulette, live blackjack, live baccarat, and live game shows. Games are streamed in real time with professional dealers and are accessible directly from your browser. Live casino tables are available around the clock, with Bangladesh Standard Time (BST, UTC+6) peak hours seeing the highest table availability.
Bonuses & Promotions
What welcome bonus does koww offer to new players?
koww offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum bonus amount are displayed on the koww Casino page and may vary by promotional period. All welcome bonuses are subject to wagering requirements before withdrawal. New players should read the full bonus terms on the koww Casino page before claiming.
How do wagering requirements work on koww bonuses?
Wagering requirements on koww bonuses specify how many times you must wager the bonus amount (or bonus plus deposit) before the bonus balance becomes withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. Slots typically contribute 100% towards wagering; live casino and sports bets may contribute less.
Does koww offer free spins promotions?
Yes, koww runs free spins promotions periodically on selected slot titles. Free spins may be awarded as part of a deposit bonus, a reload offer, or a standalone promotional campaign tied to a specific game launch. Winnings from free spins are subject to the wagering requirements stated in the individual promotion's terms. Check the koww Casino page for current free spin offers.
Does koww have a loyalty or VIP programme?
koww rewards its most active players through a loyalty programme that tracks points earned on real-money bets across slots, live casino, and sports betting. Accumulated points can be exchanged for bonus credits or used to unlock higher-tier player benefits. VIP players receive dedicated account management, faster withdrawal processing, and access to exclusive seasonal promotions tied to events like Eid and BPL season.
Can I opt out of receiving bonus offers from koww?
Yes, players who prefer to play without bonuses can opt out of promotional offers at any time by adjusting the marketing preferences within their koww account settings, or by emailing [email protected] with the subject line 'Bonus Opt-Out'. Playing without bonus funds means your deposits and winnings are not subject to any wagering requirements, which some players prefer for straightforward withdrawals.
Are koww promotions available during Eid and Pohela Boishakh?
koww regularly runs seasonal promotions aligned with major Bangladeshi cultural events including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Victory Day (December 16). These promotions typically offer enhanced deposit match percentages, free spins on featured titles, or prize draws. Watch the koww Casino page for announcements ahead of each event.
Safety & Responsible Gaming
Is koww safe and secure for Bangladesh players?
koww uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, ensuring that your personal information and financial transactions remain private and secure. All games are sourced from certified providers with independently audited RTP and random number generators. koww is committed to fair play and maintains transparent terms for all players in Bangladesh.
Is koww legal in Bangladesh?
koww operates as an online entertainment platform and takes compliance seriously. We use generic safe phrasing rather than making specific claims about Bangladesh regulatory status, as gambling laws in Bangladesh are complex and subject to change. Players are responsible for understanding and complying with local laws applicable to their jurisdiction before registering and playing on koww.
What is the minimum age to play on koww?
The minimum age to register and play on koww is 21 years old. This applies to all players regardless of the type of game — casino, slots, or sports betting. koww performs age verification as part of the KYC process, and any account found to belong to a player under 21 will be immediately closed and all deposits returned.
How do I self-exclude from koww if gambling is becoming a problem?
To self-exclude from koww, email [email protected] with the subject line 'Self-Exclusion Request' from the email address registered to your account. You can request a temporary time-out (24 hours to 30 days), a medium-term exclusion (6 months to 3 years), or permanent account closure. Self-exclusion takes effect within 24 hours, and all marketing communications are stopped immediately upon request.
Does koww offer deposit limits to help control my spending?
Yes, koww provides deposit limit controls that allow players to set daily, weekly, or monthly maximum deposit amounts in BDT. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 7 days. Decreasing your limit, however, takes effect immediately. Deposit limits are managed from within your account settings or by contacting [email protected].
How do I contact koww customer support?
koww customer support is available 24 hours a day, 7 days a week via email at [email protected]. Our team responds to all enquiries within 24 hours Bangladesh Standard Time (UTC+6). For responsible gaming requests such as self-exclusion or deposit limit changes, please use the subject line 'Responsible Gaming Request' so your email is prioritised by our dedicated welfare team.
Email Support
Our support team is available 24/7. Send us your question any time and expect a reply within 24 hours BST.
[email protected]Response Time
All emails are answered within 24 hours Bangladesh Standard Time (UTC+6). Responsible gaming requests are prioritised and typically handled within 4 hours.
Helpful Resources
For detailed platform rules, visit our Terms & Conditions page. For player welfare guidance, see our Responsible Gaming page.
If your question was not answered above, our support team is on hand 24/7 at [email protected]. You can also explore koww's full game selection, read about our casino offer, or head straight to the login page to get started.