koww Privacy Policy — How We Handle Your Personal Data
Your privacy matters to us. This Privacy Policy explains in plain English exactly what personal data koww collects from players in Bangladesh, why we collect it, how we store and protect it, who we share it with, and what rights you have over your own information. We are committed to handling your data with the highest standards of security and transparency.
Our Core Privacy Commitments
Encrypted Data Storage
All personal data collected by koww is stored on secure servers protected by 256-bit SSL encryption. Your information — including identity documents, financial records, and account credentials — is never stored in plain text and is accessible only to authorised personnel on a strict need-to-know basis.
Identity Verification (KYC)
koww collects identity documents as part of our Know Your Customer programme to protect players and prevent fraud. KYC data is processed securely, retained only for as long as required by our operating obligations, and is never sold or disclosed to third parties except where required by applicable law or our licensed verification partners.
Your Consent, Your Control
You have the right to access, correct, or request deletion of your personal data at any time. Marketing communications are entirely opt-in — we will not send promotional emails or SMS messages unless you have explicitly consented. You may withdraw consent at any time by contacting our support team at [email protected].
Payment Data Security
koww does not store full payment card numbers or mobile banking PINs on its servers. All payment transactions — including those processed via bKash, Nagad, Rocket, Upay, and bank transfer — are handled through encrypted payment gateways. We retain only the minimum transactional metadata required for account management and regulatory compliance.
No Data Sales to Third Parties
koww does not sell, rent, or trade your personal data to any third party for commercial purposes. Data may be shared with carefully vetted service providers who assist in operating the Platform — such as payment processors, KYC verification vendors, and fraud detection services — but only under strict data-processing agreements that mirror our own privacy standards.
Responsible Gaming Data Use
Behavioural data collected on the Platform — such as session frequency, wagering patterns, and deposit history — may be used internally to identify signs of problem gambling and trigger responsible gaming interventions. This analysis is conducted to protect player welfare, not for commercial profiling, and is never shared externally without your explicit consent.
1 Introduction
Welcome to the koww Privacy Policy. koww ("the Company", "we", "us", "our") operates the online casino and sports betting platform available at koww.io and its associated subdomains, mobile applications, and related services (collectively, "the Platform"). We serve players across Bangladesh and are committed to protecting the personal data of all individuals who interact with our Platform.
This Privacy Policy describes how koww collects, uses, stores, protects, and in certain circumstances discloses the personal data of registered players and visitors ("you", "the User"). It applies to all data processing activities conducted by koww in connection with the Platform, regardless of the device or channel through which you access it.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.
If you have any questions about how koww handles your personal data, please contact us at [email protected] before using the Platform.
2 Data Controller
For the purposes of applicable data protection law, koww acts as the data controller in respect of all personal data collected from users of the Platform. As data controller, koww determines the purposes and means by which your personal data is processed.
Where koww engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification partners, and fraud detection services — those third parties act as data processors and are bound by contractual data-processing agreements that require them to handle your data in a manner consistent with this Privacy Policy and applicable data protection law.
3 Personal Data We Collect
koww collects the following categories of personal data in connection with the registration and operation of your account:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, National ID / Passport number, photograph | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number, residential address, district/division (e.g., Dhaka, Chittagong, Sylhet) | Account communication, support, marketing (with consent) |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction records in ৳ | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs, cookies | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Live chat transcripts, support email content, survey responses | Customer support, dispute resolution, quality assurance |
koww does not intentionally collect special category data (such as health information, religious beliefs, or political opinions). If you voluntarily disclose such information — for example, in a responsible gaming self-assessment — it will be used solely for the welfare purpose for which it was disclosed and will not be shared externally.
4 How We Collect Your Data
koww collects personal data through the following means:
- Direct registration: When you create a koww account, you provide us with identity and contact data directly through the registration form on the koww Login page.
- KYC submissions: When you submit identity documents (National ID, passport, utility bill) in response to a KYC verification request.
- Payment transactions: When you make deposits or withdrawal requests, relevant financial data is transmitted to us by your chosen payment provider (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard).
- Platform interaction: Technical and usage data is collected automatically as you browse and play on the Platform, via server logs, cookies, and similar tracking technologies.
- Customer support: When you contact our support team via email or live chat, we record the content of those communications for quality assurance and dispute resolution purposes.
- Third-party sources: In some cases we may receive data about you from fraud prevention agencies or KYC verification partners to cross-check the information you have provided to us.
5 How We Use Your Personal Data
koww uses the personal data we collect for the following purposes:
- Account management: Creating, maintaining, and securing your koww account; verifying your identity and age (21+ requirement); enabling login and session management.
- Service delivery: Processing deposits and withdrawals in Bangladeshi Taka (৳); making games and betting markets available to you; delivering customer support.
- Legal and regulatory compliance: Conducting KYC checks; complying with anti-money-laundering obligations; retaining records as required by applicable law; responding to lawful requests from authorities.
- Fraud prevention and security: Detecting and preventing fraudulent transactions, account takeovers, multi-accounting, bonus abuse, and use of prohibited software or bots.
- Responsible gaming: Monitoring your gambling behaviour to identify potential signs of problem gambling; delivering responsible gaming interventions, including deposit limit reminders and self-exclusion enforcement.
- Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, user experience, and Platform stability.
- Marketing communications (with consent only): Sending promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, and seasonal offers — only where you have opted in. You may opt out at any time.
6 Legal Basis for Processing
koww processes your personal data on the following legal bases:
- Contractual necessity: Processing required to create and manage your account, process transactions, and deliver Platform services under our Terms & Conditions.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and anti-money-laundering requirements.
- Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests do not override your fundamental rights and freedoms.
- Consent: Processing for marketing communications, optional cookies, and voluntary responsible gaming self-assessments — where you have freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7 How We Share Your Data
koww does not sell, rent, or trade your personal data. We may share your data with the following categories of recipient, strictly on a need-to-know basis:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your financial transactions.
- KYC and identity verification partners: Third-party services that assist in verifying your identity documents and cross-checking against fraud databases.
- Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a unique player token to enable game sessions. These studios do not receive your full personal profile.
- IT and infrastructure providers: Cloud hosting, security, and data-backup services necessary for Platform operation — all bound by data-processing agreements.
- Legal and regulatory authorities: Where koww is required by law or a valid legal process to disclose personal data to a government body, law enforcement agency, or court.
- Business successors: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
8 Data Retention
koww retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | KYC obligations, legal compliance, dispute resolution |
| Financial transaction records | 7 years from the date of transaction | Anti-money-laundering regulations, tax record-keeping |
| Customer support communications | 3 years from the date of the interaction | Dispute resolution, quality assurance, legal claims |
| Technical and usage logs | 12 months on a rolling basis | Security monitoring, fraud detection, platform performance |
| Marketing consent records | Duration of consent + 2 years after withdrawal | Demonstrating lawful basis for marketing activities |
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised data (from which you cannot reasonably be identified) may be retained indefinitely for statistical and analytical purposes.
9 Data Security
koww implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Key security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and koww's servers.
- Encrypted data storage for all sensitive personal and financial data held on koww's infrastructure.
- Access controls: Personal data is accessible only to authorised koww personnel who require it to perform their job functions. All access is logged and audited.
- Multi-factor authentication for internal systems used to access personal data.
- Regular security assessments including penetration testing and vulnerability scanning of Platform infrastructure.
- Data breach response plan: In the event of a personal data breach, koww will notify affected users and relevant authorities as required by applicable law, without undue delay.
While koww takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
10 Cookies & Tracking Technologies
koww uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies may be placed on your device:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, load-balancing cookies, and security cookies. They cannot be disabled without affecting Platform functionality.
- Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations. These improve your experience but are not essential.
- Analytics cookies: Collect anonymised or pseudonymised data about how users interact with the Platform — including pages visited, session duration, and device type — to help us understand usage patterns and improve performance. These are activated only with your consent.
- Fraud prevention and security cookies: Help us identify suspicious activity such as login from unrecognised devices, rapid account switching, or automated bot behaviour.
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from logging into your account and using core Platform features. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may affect your experience.
koww does not use cookies to serve third-party advertising networks or to build commercial advertising profiles.
11 Your Data Rights
You have the following rights with respect to your personal data held by koww. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Privacy Request":
- Right of access: You may request a copy of the personal data koww holds about you, together with information about how it is being used.
- Right to rectification: You may request correction of inaccurate or incomplete personal data. For basic account details, you may be able to update these directly from within your account settings.
- Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
- Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being reviewed.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
koww will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. Requests are processed free of charge.
12 Minors
The koww Platform is strictly intended for individuals aged 21 years and above. koww does not knowingly collect personal data from individuals below the age of 21. If you are below this age, you must not attempt to register an account or use the Platform in any way.
If koww becomes aware that personal data has been collected from an individual below the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned via the original payment method where possible.
If you are a parent or guardian and believe that a minor in your care has registered on the Platform or provided personal data to koww, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.
13 Changes to This Privacy Policy
koww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered users by email to the address on file and/or by posting a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this page periodically so that you remain informed about how koww protects your personal data.
Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and contact us to close your account and arrange return of any verified account balance.
14 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way koww handles your personal data, please reach out to our support team. We are available 24 hours a day, seven days a week.
- Email: [email protected] (plain text — not a clickable link)
- Subject line for data requests: "Data Privacy Request"
- Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days.
For responsible gaming support specifically, please visit our Responsible Gaming page for self-help tools and guidance resources available to players in Bangladesh. For account and transaction queries, see our FAQ page for quick answers to the most common questions.
Ready to Play? Your Data Is Safe With Us.
koww uses bank-grade encryption to keep your personal and financial data secure at all times. Explore our games, read our FAQ, or log in to your account with confidence.
21+ only. Play responsibly. SSL secured. Bangladesh players only.